“ISO 9001 Certified” means an organization has met the requirements in ISO9001. It defines an ISO 9000 Quality Management System (QMS). ISO 9001:2008 is focused on meeting customer expectations and delivering customer satisfaction so you must pay attention to the customer (Definition was taken from iso.org). ISO 9001:2008 specifies requirements for a quality management system where an organization:
- needs to demonstrate its ability to consistently provide product that meets customer and applicable statutory and regulatory requirements, and
- aims to enhance customer satisfaction through the effective application of the system, including processes for continual improvement of the system and the assurance of conformity to customer and applicable statutory and regulatory requirements.
All requirements of ISO 9001:2008 are generic and are intended to be applicable to all organizations, regardless of type, size and product provided.
Industrial University of Ho Chi Minh City (IUH) received the Certification of ISO 9001:2008 since 2011. Here at IUH, we consider our students as our main customers.